Privacy policy CAS

Last updated: 17 April 2026

CAS is a product of Sense Cloud B.V.. Sense Cloud is committed to the protection of personal data.
In this privacy policy, we explain what personal data we collect, why we do so, how long we keep data
and what rights you have.

By using CAS's website, forms, demo requests, support features or software, you agree to
That your personal data will be processed as described in this privacy policy.

1. Who is responsible for processing?

The controller for the processing of personal data through CAS is:

Sense Cloud B.V.
Nijbracht 144
7821 CE Emmen
E-mail: info@sense-cloud.nl
Phone: 0591-652400

2. To whom does this privacy policy apply?

This privacy policy applies to anyone who:

using the CAS website
contact CAS or Sense Cloud
request a demo or quotation
subscribe to communications or updates
uses the software, support or services around CAS

3. What personal data do we process?

Depending on your use of CAS, we may process the following data, among others:

name
company name
e-mail address
phone number
function or role
IP address
browser and device data
user data within the CAS environment
log and error messages
content of contact or support requests
technical data needed for connections, monitoring, support and security

In addition, when you use CAS as a software, personal data may be processed by or on behalf of your organisation in CAS
are entered or made available via links. In this case, your organisation is usually the data controller
and in many cases Sense Cloud acts as a processor.

4. Why do we process personal data?

We process personal data for the following purposes:

to ensure the proper functioning of CAS's website
to handle contact requests, demo requests and quotation requests
to provide support
to create accounts and manage access to CAS
to make CAS function technically and enable linkages
to investigate incidents, malfunctions and security problems
to prevent misuse, unauthorised access and cyber attacks
to improve our services
to inform customers and interested parties about relevant products, services, updates or developments

5. On what bases do we do so?

We process personal data on the basis of one or more of the following legal bases:

performance of a contract
legitimate interest
permission
legal obligation

By legitimate interest, you can think of:

securing our website, software and infrastructure
improving performance, user experience and service delivery
maintaining customer contact
preventing fraud, abuse and technical disruptions

6. Mandatory provision of data

Providing personal data is necessary in some cases. For example, without certain data we cannot contact
with you, do not schedule a demo, provide support or provide access to CAS.

7. With whom do we share personal data?

We only share personal data if it is necessary for our services or if we are required to do so by law.

Data may be shared with:

hosting and infrastructure providers
providers of analysis and security services
support and communication tools
companies within Sense Cloud, to the extent necessary
other processors performing services on our behalf

We never sell your personal data to third parties.

8. Transfer outside the EU/EEA

If personal data is processed by parties outside the European Union or European Economic Area, we will ensure appropriate
safeguards in line with the AVG, such as a European Commission adequacy decision or applicable model contractual clauses.

9. How long do we keep personal data?

We do not retain personal data for longer than is necessary for the purpose for which it was collected, unless a legal retention period applies
oblige us to keep data for longer.

In general terms, we apply the following principles:

contact requests and commercial correspondence: as long as necessary for follow-up and relationship management
Support requests and technical log data: as long as necessary for support, analysis and security purposes
account and customer data: for the duration of the agreement and a reasonable period thereafter
invoice and administrative data: in accordance with the statutory tax retention periods

10. Cookies and website analytics

CAS may use cookies or similar techniques for:

basic website functionality
security
analysis of website use
improving performance and user experience

For non-essential cookies, we seek prior consent where required.

11. Security

Sense Cloud takes appropriate technical and organisational measures to protect personal data from loss, unauthorised access,
misuse, alteration or disclosure.

Consider:

secure connections
access restriction
logging and monitoring
regular maintenance and updates
security measures against misuse and cyber attacks

12. Your rights

You have the right to:

request access to your personal data
have incorrect data corrected
have data deleted, to the extent legally possible
having the processing restricted
object to processing
retrieve your data in a common and machine-readable format
withdraw consent previously given

To do so, please contact us using the contact details at the bottom of this page.

13. Complaints

If you have a complaint about the way we handle personal data, please contact us first. You also have the right to
file a complaint with the Personal Data Authority.

14. Processor agreement

If your organisation uses CAS and thereby processes personal data in or through the platform, a processor agreement may apply.
In that case, we will lay down additional agreements on roles, responsibilities, security and sub-processors in it.

15. Changes to this privacy policy

We may update this privacy policy from time to time, for example in the event of changes to legislation, our services or the way we
process personal data. The most recent version is always published on this page.

16. Contact

For questions about this privacy policy or a request about your personal data, please contact: